Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, please see below for more information about our return policy.

RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels still attached.

REFUNDS
After receiving your return and inspecting the condition of your item, please allow at least 30 days to process your return. Refunds may take one to two billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return has been processed.

For defective or damaged products, please contact us at the contact information below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: contact@urban-dog.com